Internal: engage with internal services engineering team, receive instructions, and manage escalation of incidents as necessary following agreed procedures.The MS Services Engineer (L1) focuses on first line support for standard and low complexity incidents. Their primary objective is to ensure zero missed service level agreement conditions. The role is responsible for providing a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.
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